BANCO CALL CENTRE Essay Example | Topics and Well Written Essays - 1500 words

BANCO CALL CENTRE - Essay ExampleThe issues included that of the procedures of recruitment and the pays offered. It also included the timing of the job and had acquirement and resourcing problems along with employee relations.The Banco C every(prenominal) Center struggled from the very first day. The bank actually had transferred many of the banking executives to the call concern operation which at all did not retinue the purpose of the call center. The centralised human resource policies were missing which ultimately led to high attrition rate at the center at nigh around 35%. The rate was quite normal in respect to the call centers but for a Banco unit it was exceedingly high. Also, the management did not mother fair experience in handling the call center operations. The banking executives could not understand and meet the requirements of the call centre executives and operators.In organisations like that of the call center which involves high degree of human value as the exe cutives have to answer the calls personally, centralised human resource policies would have worked well. The centralised policies would have treated all the employees at par and also could have taken the requisite measure to keep the work force motivated and charged up. Also, in order to tolerate better results the bank could have hired experts to handle the call center operations as the organisation suffered from the inadequate experience. The centralised human resource policies also should have developed an all round policy that would have taken care of all the important factors like recruitment, reward management and also the readiness and development (Scullion & Collins, 2006).Employee resourcing has been a major issue in the present day organisation. With the increasing competition in the industry, the companies try and attract the best of the talents that are accessible in the industry. It is observed that in case of the